Refund policy
Overview
SCHΛVB ATELIER garments are produced to order. Because each item is made specifically for your order, return and exchange eligibility is limited and depends on the reason for the request.
Nothing in this policy limits any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Please review product descriptions, sizing information, and size charts carefully before placing your order.
Returns
Returns are not accepted for:
- incorrect size selection
- change of mind
- buyer’s remorse
- preference regarding fit, color, or style where the item received matches the product ordered
- minor variations in garment wash, color, texture, print placement, or print appearance that are part of the intended character of the garment
Because SCHΛVB garments are made to order, we are unable to accept returns or exchanges solely because a customer selected the wrong size.
Where a return is accepted, the item must be returned in the same condition in which it was received, unworn, unwashed, unused, unaltered, with any original tags attached, and in its original packaging or as otherwise indicated in the return instructions.
We may reduce or deny a refund if the returned item has been used, worn, washed, altered, damaged after delivery, or handled more than reasonably necessary.
How to Start a Return or Claim
Do not return an item without contacting us first.
To request a return, replacement, refund, or other resolution, contact:
Please include:
- your full name
- order number
- a brief description of the issue
- clear photographs showing the item and the problem, when applicable
We will review your request and provide further instructions.
Whether a return or cancellation request is accepted depends on this policy, the circumstances of the order, and any rights you may have under applicable law.
Damaged, Defective, Misprinted, or Incorrect Orders
Please inspect your order as soon as you receive it.
If your item arrives:
- damaged
- defective
- misprinted
- materially different from the product ordered
- as the wrong item
- in the wrong size due to a fulfillment error
please contact us within 14 days of delivery.
Include your order number and clear photos showing the issue.
If the claim is approved, SCHΛVB ATELIER may provide, depending on the circumstances:
- a replacement
- a reprint
- a refund
- another appropriate resolution
Please do not discard, alter, wash, or return the item unless instructed to do so.
Sizing
Please review the size chart on the applicable product page before placing your order.
Because products are produced to order, returns and exchanges are not accepted solely because the customer selected the wrong size, except where required by applicable law.
If you receive a size different from the size you ordered due to a fulfillment error, please contact us within 14 days of delivery.
Exchanges
We do not offer exchanges for:
- incorrect size selection
- change of mind
- buyer’s remorse
- preference regarding fit or style where the correct product was delivered
If you received an incorrect item or incorrect size due to a fulfillment error, contact us before returning anything.
Approved fulfillment-error claims may be resolved through replacement, reprint, refund, or another appropriate remedy.
Garment and Print Variations
Some SCHΛVB garments feature:
- garment-washed or vintage-washed finishes
- specialty fabrics
- distressed or textured finishes
- direct-to-garment or other specialty printing methods
As a result, minor variations may occur from piece to piece.
These can include slight differences in:
- garment color
- wash
- texture
- shading
- print placement
- print density
- print appearance
Minor production variations that do not materially affect the quality or intended appearance of the garment are not considered defects.
Non-Returnable Items
In addition to made-to-order items that are not eligible under the terms above, certain products may be non-returnable where stated on the product listing, website, or at checkout.
Please contact us if you have questions about whether a specific item is eligible for return.
Return Shipping
Do not send an item back unless SCHΛVB ATELIER has approved the return and provided return instructions.
Unless otherwise stated by us or required by applicable law:
- return shipping costs for approved change-of-mind returns, where such returns are accepted, are the responsibility of the customer
- return shipping costs related to verified defects, damage, or fulfillment errors may be handled differently depending on the circumstances
Because most SCHΛVB products are made to order, change-of-mind returns are generally not accepted.
Refunds
If a refund is approved, we will notify you.
Approved refunds will generally be issued to the original payment method unless otherwise stated or required by law.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.
If you do not see an approved refund within a reasonable period, contact us at:
Order Cancellations
Because production may begin shortly after an order is placed, cancellation requests cannot be guaranteed.
If you wish to request a cancellation, contact us as soon as possible at:
If production or fulfillment has already begun, cancellation may no longer be possible.
Any cancellation rights required by applicable law remain unaffected.
Lost, Missing, or Delayed Packages
If your package appears to be lost, missing, or significantly delayed, contact us with your order number.
We may ask you to confirm:
- the shipping address provided at checkout
- tracking information
- delivery status
- any carrier correspondence
Resolution will depend on the circumstances, carrier records, and applicable shipping or consumer-protection requirements.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error after placing your order, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered production or fulfillment.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.
Fraudulent or Abusive Claims
We reserve the right to refuse a return, refund, replacement, or exchange where we reasonably believe a claim is fraudulent, abusive, or inconsistent with this policy, subject to applicable law.
Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Depending on your location, you may have additional rights if goods are:
- defective
- damaged
- not as described
- not delivered within an agreed or legally required timeframe
- otherwise noncompliant with applicable law
Where this policy conflicts with rights that cannot legally be excluded, those legal rights will apply.
Contact
To request a cancellation, start a return, report a damaged or defective item, ask about an exchange, or inquire about a refund, please contact:
SCHΛVB ATELIER
info@schavb.com
When contacting us, please include your order number and any relevant photos or details so we can review your request efficiently.