Shipping policy
Overview
SCHΛVB ATELIER products are produced to order and may be fulfilled by one of our authorized production partners, including Tapstitch and PODpartner.
Because our garments are made specifically for each order, your order may require production time before it is handed to the shipping carrier.
Production and delivery times shown on our website are estimates and are not guaranteed.
Order Processing and Production
Most SCHΛVB ATELIER products are made to order.
Depending on the product, production partner, order volume, and fulfillment location, production generally takes approximately:
3–7 business days
Estimated delivery times vary by item and fulfillment location. U.S.-fulfilled items typically arrive faster; some internationally fulfilled items may require approximately 10–17 business days.
before shipment.
Some orders may be produced faster, while others may require additional time due to:
- product complexity
- embroidery or specialty decoration
- order volume
- product availability
- quality-control requirements
- peak-season demand
- fulfillment-center capacity
Production time is separate from shipping/transit time.
Estimated Shipping Times
Shipping times vary depending on:
- destination
- fulfillment location
- product
- carrier
- selected shipping method
- customs processing
- seasonal demand
For orders fulfilled within the United States, delivery after production may commonly take approximately:
3–7 business days
For orders fulfilled internationally or shipped from an international production facility, delivery may commonly take approximately:
5–15 business days
Some economy or international shipping methods may take longer.
These are estimates only and do not include production time.
Total Estimated Delivery Time
For many U.S. orders, customers should generally allow approximately:
7–14 business days from order placement to delivery
depending on the item and fulfillment location.
International orders may require additional time.
These timelines are estimates and are not guaranteed.
Multiple Items and Split Shipments
SCHΛVB ATELIER products may be produced by different fulfillment facilities or production partners.
As a result, orders containing multiple items may:
- arrive in separate packages
- receive more than one tracking number
- arrive on different dates
You will not be charged additional shipping solely because an order is split into multiple fulfillment shipments unless otherwise disclosed at checkout.
Tracking
When tracking information becomes available, it will generally be sent to the email address associated with your order.
Please allow time for the carrier to activate the tracking number after the shipping label is created.
Tracking updates are controlled by the applicable shipping carrier and may not update immediately.
Shipping Costs
Shipping charges, if applicable, are calculated based on factors such as:
- destination
- product type
- package weight
- fulfillment location
- shipping method
The shipping amount shown at checkout will apply to your order unless otherwise stated.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before submitting your order.
If you discover an error after ordering, contact us as soon as possible at:
Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.
If a package cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may be required before the order can be resent.
Delivery Delays
Shipping and delivery estimates are not guaranteed.
Delays may occur due to circumstances outside the reasonable control of SCHΛVB ATELIER, our production partners, or the carrier, including:
- severe weather
- carrier disruptions
- customs processing
- holidays
- peak shipping periods
- flight cancellations
- labor disruptions
- government restrictions
- incorrect customer information
- other unforeseen events
We are not responsible for carrier or customs delays outside our reasonable control, but we will assist where reasonably possible.
Lost Packages
If your tracking information indicates that a shipment has not arrived within the expected delivery period, please contact us at:
Include your:
- name
- order number
- shipping address
- tracking number, if available
We will review the shipment with the applicable fulfillment partner and/or carrier and determine the appropriate next steps.
If a package is confirmed lost in transit, the available resolution may include:
- replacement
- reshipment
- refund
depending on the circumstances and applicable carrier or fulfillment-partner policies.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, please first:
- verify the shipping address
- check around the delivery location
- check with household members or neighbors
- contact the shipping carrier
If the package still cannot be located, contact us and we will assist where possible.
A carrier’s delivery confirmation may be considered when determining responsibility for a missing shipment.
Damaged Packages
If your package or product arrives damaged, please contact us promptly at:
Please include:
- your order number
- photos of the damaged product
- photos of the packaging
- a description of the issue
Damage claims are handled in accordance with our Return & Refund Policy and the applicable production partner’s procedures.
Customs, Duties, and International Orders
International orders may be subject to:
- import duties
- taxes
- customs fees
- brokerage fees
- other charges imposed by the destination country
Where these costs are not already included in the shipping method or checkout total, they may be the responsibility of the customer.
Certain fulfillment methods may include duties and taxes in the shipping charge, but this varies by destination, product, and shipping method.
SCHΛVB ATELIER does not control customs processing times or charges imposed by government authorities.
International Shipping Availability
We may ship internationally where supported by our fulfillment partners and carriers.
Some countries or regions may be unavailable due to:
- carrier restrictions
- customs regulations
- sanctions
- legal restrictions
- transportation disruptions
- fulfillment limitations
Availability is determined at checkout.
Order Changes and Cancellations
Because products are made to order, production may begin shortly after an order is submitted.
If you need to request an order change or cancellation, contact us immediately at:
We cannot guarantee that changes or cancellations can be made after production has begun.
Fulfillment Partners
SCHΛVB ATELIER currently works with third-party print-on-demand and fulfillment providers, including:
Tapstitch
PODpartner
The specific fulfillment partner and facility used may vary by:
- product
- size
- color
- availability
- destination
- shipping method
This allows us to select an appropriate production and fulfillment route for each order.
Contact
Questions regarding shipping or delivery should be sent to:
SCHΛVB ATELIER
info@schavb.com
Please include your order number whenever possible.